Beyond Voicemail

Love it or hate is voicemail is here to stay, but how can voicemail help improve business processes and enhance customer experience? Voicemail is more than just a simple messaging service attached to your office you have. Most systems have a couple of options when it comes to Voicemail systems. A simple system that will intercept a call after a predefined period of time that will give the caller a greeting and the option to leave a message. The second type is a more complex system that offers features to improve productivity, inc
ease sales and enhance customer experience. So how can voicemail improve your business processes?

Automated Attendant

How much time is spent directing calls to the correct person or department in your business? Using a , then simple processes could be automated to save you time and money and offer customers a 24/7 service.

About the author

Keith McGregor is a partner of Strawberrysoup, a web design agency with offices in Chichester and Bournemouth. Strawberrysoup specialise in creative web design, content managed websites, search engine optimisation, search engine marketing and graphic design