India has become a call centre nirvana for many British and international countries over the last decade. It was a combination of cheaper, well-qualified labour and advances in modern traditional telephony services that saw the shift of many call centre operations away from the UK to India. However, that particular trend was started well before the recent advent of internet telephony, or VoIP (Voice over Internet Protocol) as it is more commonly known.
But, because of that shift in call centre operations and the subsequent reloca
ion of a large number of business service operations to India, it has now become a major virtual business hub. That has necessitated a significant rise in the amount of communication required between the UK and India. However, savvy UK companies wishing to communicate with their operational units in India have shifted from using traditional telephony to using computers accompanied with specialist VoIP software.
Using such specialist software it is possible to use a computer connected to broadband to communicate via voice and video calls, with any other computer using the same software anywhere in the world, including India. However, that doesnt help users keep in touch with people who are not connected to the internet, or are on the move around the vast Indian continent, so another solution was required.
Thankfully, recent advances in VoIP technology involving connecting directly to traditional telephony networks now makes it possible to place cheap calls to India. Whether to landlines or mobiles, calls to India are available for a fraction of the cost of an international call or even using pre-paid calling cards.
Simply by installing VoIP software that supports calling to landlines and mobiles, a subscriber can turn their PC into a telephone and make calls to regular phones. Similarly, some operators offer the facility to purchase a regular phone number that people not on the internet can use to call you at your computer; however, it is best to check that the country you want is available before you pay any subscription fee.
The beauty of calling phones in India directly from your computer is that it can be done on a pay-as-you-go basis, or by taking out a small monthly subscription, which then allows you to place as many calls to India as you want to make. And at a time when seeking new ways to cut costs has become even more important, having such an option available can never be a bad thing.
Jamie Rigwell writes for a digital marketing agency. This article has been commissioned by a client of said agency. This article is not designed to promote, but should be considered professional content.
แสดงความคิดเห็น